Student Agreement

This sets out the Terms and Conditions (“T’s & C’s”) of your enrolment with Teachers To You Pty Ltd (“Teachers2You” or “We”).

To complete your enrolment, you must be  18 years of age or older.

If  you are under 18 years of age, you will  need  one of your parents/legal guardians  to  complete your enrolment  on your behalf.  In that case,  both you and your parents/legal guardians  will need to ensure compliance with the  T’s & C’s. Following,  “you” and “your” will  then  refer to  both you and, where applicable, your  parents/legal guardians.

Our commitment to you:

We’ll always do our best to fulfil your needs and meet your expectations. It’s important to have things clarified so that we both know who is responsible for what, when and how.

We like to keep things simple. We have no desire to get you to commit to anything you really don’t want or need. We want what’s best for both of us, now and in the future.

So, in summary:

You have expressed the need for academic assistance that is specifically designed to meet your individual needs.

We will:

Provide you with an online learning program which may be varied from time- to-time aimed at supporting your academic needs (“Service”) that includes:

  • the provision of an adaptive learning plan incorporating a course or program of learning
  • allocation of a Teachers2You specialist tutor/s matched to your needs
  • access to the Teachers2You learning platform and content specifically designed to meet your learning objectives
  • an ongoing course or program of learning including a live online session with a tutor (“Session”)
  • setting of learning goals and the provision of feedback and reporting as part of the Session

Maintain the confidential nature of your personal information, academic performance and use of the Teachers2You platform, subject to your consent below.

Notify you of any changes to fees charged by Teachers2You for its services. You are under no obligation to accept such fee changes, and should you elect not to accept such fee changes you may cancel your enrolment.

You will:

Need access to a computer with the latest version of the browser, a camera and microphone, and reasonable internet access. Further details can be found at https://teachers2you.com.au/contact-us

Be required to attend each Session on the date and time that you have booked, noting that each Session can be changed by you prior to any Session commencing, subject to the specific cancellation notice periods published on the Teachers2you website. Failure to attend and/or not providing the required minimum cancellation notice means that you will be charged for that Session per the Service Fees page as published on the Teachers2You website.

From time to time, be assigned additional work (“Practice”) to be completed between each Session and you agree to use your best endeavours to complete this Practice as requested

Pay for the service in line with the pricing and policy rules of your selected plan as published on Teachers2you website.

Only communicate with your Teachers2You tutor/s through the Teachers2You learning platform and communication systems.

Comply with Teachers2You policies and procedures as updated by Teachers2You from time to time. This includes you consenting to Teachers2You:

  • recording and reviewing each Session for the purpose of quality assurance, internal training and to allow you to review any previous Session
  • recording all data from Sessions and the Teachers2You learning platform for the purpose of:
    • diagnosing your current proficiency and learning requirements
    • assessing and reporting on your academic performance and progress
    • updating the Teachers2You adaptive learning platform
    • use in educational research Need See Lesson Space T’s & C’s
  • Respect the fact that Teachers2You has invested significantly in the development and curation of the learning content hosted on the Teachers2You learning platform. This content is only to be used by you and you undertake not to provide access to this content to any third parties

What happens if things don’t go according to plan?

We will always try to deliver our Service in accordance with good industry practice and at the standard reasonably expected from a qualified tutor using our platform and content. That said, we can’t guarantee that everything will be error-free. The very nature of the provision of online services means that Teachers2You and you are dependent on hardware and software as well as stable and sufficient internet bandwidth. So, as hard we might try, sometimes things don’t work out exactly as planned. We always put our students first and we commit to you that:

  • If time is lost during one of your Sessions due to the late arrival of our tutor or due to technical issues with the Teachers2You learning platform, Teachers2You will compensate you for the loss of time by rescheduling a Session to another date and time that is agreed between you and the tutor to make up for such loss or provide you with a proportional credit.
  • Teachers2You will investigate any concerns that you may have about the quality of a Session. If Teachers2You finds that the quality of the Session was significantly below the standard expected by Teachers2You, Teachers2You will provide you with a full credit for the cost of that Session.
  • If a tutor cancels a Session, Teachers2You will try to provide you with another tutor with similar qualifications and experience. If Teachers2You is unable to provide a replacement tutor at the scheduled Session time, Teachers2You will try to provide you with an alternative Session at a time that is convenient for you.
  • You or Teachers2You may cancel your enrolment with Teachers2You at any time and for any reason by providing notice in accordance with the specific cancellation notice periods published on the Teachers 2 You website and the Teachers 2 You Refund Policy and Procedure. In such case, you will have no further financial obligations to Teachers2You and Teachers2You will have no further obligations to provide Services to you.

The results of using Teachers2You services may vary and depend upon a range of factors including for reasons that are personal to you. Teachers2You does not guarantee that use of the Service will lead to an improvement in academic performance or results. To the full extent permitted by law, you will hold Teachers2You blameless for any act or omission relating to the Service and you will indemnify Teachers2You from any dispute, action, claim or proceedings relating to the provision of the Service to you and Teachers2You will not be responsible for any losses or damages.

Teachers2You may, acting reasonably, from time to time and within its absolute discretion, vary the policies, procedures and website information that are referenced here in these T’s&C’s. Any dispute arising in relation to these T’s&C’s are governed by the law of the State of New South Wales, Australia.

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