The Australian Consumer Law sets out consumer rights that are called consumer guarantees. These include your rights to a repair, replacement or refund where a product or service you buy fails to meet our consumer guarantee.
This policy applies to the refund of tutoring fees that have been paid by students/parents (‘ You ’ or ‘ you ’) to Teachers To You Pty Ltd (‘Teachers2You’).
Teachers2You offers different plans, each of which has its own pricing and policy rules. Your plan determines
Regardless of your plan, any remaining credit in your account (after meeting the terms and conditions of your chosen plan) will be refunded if you decide to cancel your Teachers2You account.
Requests for credits and/or refunds outside of the plan criteria will only be considered by Teachers2You under exceptional circumstances and on a case-by-case basis.
Credit card surcharges (processing fees) will not be refunded.
Under the Australian Consumer Law, the tutoring sessions offered by Teachers2You come with the guarantee that they will be:
Teachers2You is legally obliged to provide a full refund if requested, where there is a ‘major failure’ of one or more of the guarantees. A major failure occurs where the service:
If the failure that has occurred is not a major failure but is still a failure on the part of Teachers2You, Teachers2You is required to rectify the failure. This might involve, but is not limited to, rescheduling a tutoring session, or part of a tutoring session.
Should you wish to request a credit or refund, please contact info@teachers2you.com.au
Real stories of transformation from our students.
“Chemistry used to be my hardest subject, and no matter how much I studied, I couldn’t grasp the concepts. My grades were slipping, and I felt stuck. Then my parents signed me up with Teachers 2You, where I started working with Mr. Ahmed. He explained everything clearly and made it interesting with real-life examples. My grades improved, and now I feel confident and actually enjoy Chemistry!”
“Math used to intimidate me, and I always felt behind in class. My parents noticed I was struggling but didn’t know how to help. Then we discovered Teachers 2You, and I started working with Ms. Jones. She explained things at my pace, and soon I began to understand and even enjoy math. Now, I’m confident in class, and my parents are thrilled with my progress!”
“I’ve always loved reading, but writing essays was a struggle for me. Teachers 2You connected me with Mrs. Brown, who helped me organize my thoughts and structure my essays. After a few months, my writing improved, and I started getting top marks. Now, I enjoy writing as much as reading!”
“Physics used to feel impossible, and my grades were slipping. Then I started working with Mr. Carter from Teachers 2You, who explained everything in simple steps and patiently answered all my questions. After a few lessons, I felt more confident, and my marks started improving. By the time exams came around, I felt prepared and even started to enjoy Physics. ”
“Reading used to be tough for me, and I felt bad because my mates were better at it. My mum signed me up for Teachers 2You, and I started working with Miss Taylor. She was really kind and helped me with sounding out words and gave me fun stories to read. Now I can read without getting stuck, and last week I even got a gold star from my teacher!”
“I never liked History—it felt like just memorising boring facts and dates. My grades were bad, so my parents signed me up for Teachers 2You, and I started working with Mr. Wilson. He made History interesting by connecting it to real stories, not just dates. My grades improved, and now I’m even thinking of taking it for my HSC!”
